Terms of Service

Last updated: April 30, 2026  ·  Version 2.0

1. Agreement to Terms

By accessing or using StingLeads (stingleads.com) and any services provided by StingLeads LLC ("StingLeads," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use our services. We reserve the right to modify these Terms at any time. Continued use constitutes acceptance of modified Terms.

2. Description of Service

StingLeads provides lead generation and appointment booking services for home service professionals through (a) the stingleads.com website, (b) the StingLeads iOS application available on the Apple App Store, and (c) the StingLeads Android application available on Google Play. We contact homeowners via SMS marketing campaigns, qualify their service needs, and book free in-person quote appointments on behalf of our contractor clients. StingLeads acts as a marketing and scheduling intermediary only. We are not a party to any transaction between you and homeowners, and we do not provide home services ourselves.

The lead-handoff fee you pay through the platform is a fee for the introduction to a real-world, in-person service appointment at a homeowner's property. It is not a digital good, in-app currency, virtual credit, or any other digital item consumed within the app.

3. Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts. By using our services, you represent that you are a licensed and insured home service professional operating in compliance with all applicable local, state, and federal laws.

4. Account Registration

To use our services, you must create an account and provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use.

5. Lead Fees and Payments

  • StingLeads operates on a balance / lead-fee model. You add funds to your StingLeads balance, and each lead you choose to reveal deducts a lead fee from that balance. Lead fees pay for an introduction to a homeowner who has requested an in-person home-service quote at a real property; the fee is not for any digital good consumed within the app.
  • Funds in your balance never expire.
  • All payments are processed securely through Stripe, Inc. on the web and via Stripe's mobile PaymentSheet inside the apps. We do not store payment card numbers.
  • All purchases are final and non-refundable except through our Lead Quality Protection program described below.
  • Pricing is subject to change. Existing balances are not affected by future price changes.
  • StingLeads does not sell digital currencies, in-app credits, NFTs, gift cards, or virtual goods. Apple In-App Purchase and Google Play Billing do not apply because every payment funds a real-world, in-person service handoff outside the app (Apple App Review Guideline 3.1.3(e) and Google Play Payments policy physical-services exemption).

6. Lead Quality Protection

If a booked appointment does not meet our quality standards (homeowner no-show, wrong service type, wrong address, unqualified lead, or a homeowner who has previously opted out of the platform), you may report it through your dashboard or app within 24 hours of the scheduled appointment time. Our team will review the claim and, if valid, issue a balance refund at our sole discretion. Lead Quality Protection does not cover: leads that cancel after booking, leads you fail to attend, leads outside your stated service capabilities, or disputes about pricing or scope between you and the homeowner.

7. SMS Messaging Terms

StingLeads sends SMS text messages to homeowners as part of its service. By using our platform, you acknowledge that SMS messages will be sent on your behalf. You agree that you will not contact homeowners outside the StingLeads platform in ways that violate the Telephone Consumer Protection Act (TCPA) or any applicable regulations. For full SMS terms, see our SMS Terms & Conditions.

8. No Guarantee of Results

StingLeads makes no guarantee regarding the number of appointments, the quality of any individual lead beyond our stated qualification process, the conversion rate of appointments to paying jobs, or the revenue you will generate. Lead generation results vary by market, service type, season, pricing, and many factors outside our control. Past performance is not indicative of future results.

9. Independent Contractor Relationship

You are an independent contractor, not an employee, agent, partner, or joint venturer of StingLeads. You are solely responsible for your own business operations, licensing, insurance, taxes, compliance, and any services you provide to homeowners.

10. Acceptable Use and Use of Homeowner Data

Homeowner contact information you obtain through StingLeads is provided to you for the single purpose of fulfilling the requested in-person quote and the resulting job, if any. You may not:

  • Use our services for any unlawful, fraudulent, or deceptive purpose.
  • Misrepresent your identity, credentials, licensing, or insurance status.
  • Attempt to gain unauthorized access to our systems or other users' accounts.
  • Resell, redistribute, sublicense, repackage, or upload to any third-party CRM, marketing platform, or data broker any homeowner contact information obtained through StingLeads.
  • Contact homeowners through any channel for any purpose other than the requested in-person quote and the directly resulting job. In particular, you may not place TCPA-regulated marketing calls or SMS, nor send marketing email, to a homeowner whose contact details you obtained through StingLeads, unless you obtain a separate, independent prior express written consent.
  • Harass, threaten, stalk, intimidate, or abuse any homeowner contacted through our platform, or use the data to surveil, locate, or track any individual.
  • Re-engage or attempt to re-contact a homeowner who has texted STOP, opted out via stingleads.com/do-not-sell, or whom we have flagged as opted-out in your dashboard.
  • Use any robotic, automated, scraping, or extraction means to copy lead data out of the StingLeads service.
  • Interfere with or disrupt our platform or servers.

Violation of this section is grounds for immediate suspension or termination, forfeiture of remaining balance, and may expose you to civil and statutory penalties under the TCPA, CCPA, TX TDPSA, FTC Act, and analogous state laws.

10A. User Content and Photos

If you upload photos, notes, or other content to your jobs ("User Content"), you grant StingLeads a non-exclusive, worldwide license to host and display that content within your account for as long as you keep it. You retain ownership. You represent that User Content does not contain any person's face, license plate, or other identifying detail without that person's consent, and does not contain unlawful, infringing, harassing, threatening, defamatory, sexually explicit, or otherwise objectionable material. We may remove User Content that violates this policy and may suspend accounts after repeat violations. To report objectionable content, email [email protected]; we respond within 24 hours and will remove confirmed violations.

11. Intellectual Property

All content, trademarks, logos, software, and intellectual property on stingleads.com are owned by StingLeads LLC. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

12. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that our services will be uninterrupted, error-free, secure, or that any defects will be corrected. No advice or information obtained from us creates any warranty not expressly stated herein.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STINGLEADS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES.

Our total aggregate liability for any claims arising from or related to these Terms or our services shall not exceed the total amount you paid to StingLeads in the twelve (12) months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless StingLeads LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your interactions with homeowners; (e) any services you provide to homeowners; or (f) any content or information you provide to us.

15. Dispute Resolution & Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Sheridan, Wyoming, or remotely at the arbitrator's discretion. The arbitrator's decision shall be final and binding. YOU AGREE THAT YOU MAY BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction.

16. Force Majeure

StingLeads shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, telecommunications failures, power outages, carrier restrictions, or third-party service interruptions.

17. Termination and Account Deletion

We may suspend or terminate your account at any time, with or without cause, with or without notice, if we believe you have violated these Terms. You may close your account at any time:

Upon termination or deletion: (a) your right to use our services immediately ceases; (b) any remaining balance is non-refundable; (c) your account profile and your saved homeowner PII are permanently deleted within 30 days; (d) financial records required by US tax law are retained in anonymised form for 7 years; (e) provisions that by their nature should survive termination shall survive, including indemnification, limitation of liability, and dispute resolution.

17A. App Stores

If you obtained the StingLeads mobile app from the Apple App Store or Google Play, you acknowledge that these Terms are between you and StingLeads, and not with Apple Inc. or Google LLC. Apple and Google are not responsible for the app or its content; their standard end-user license agreements apply concurrently with these Terms to the extent required by their respective developer programs. Apple Inc. and Google LLC are third-party beneficiaries of these Terms with the right to enforce them against you.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and SMS Terms, constitute the entire agreement between you and StingLeads regarding your use of our services and supersede all prior agreements, representations, and understandings.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.

21. Contact

Email: [email protected]

StingLeads LLC
30 N. Gould St, Suite R
Sheridan, WY 82801
Phone: +1 (281) 323-5956