Terms of Service

Last updated: April 30, 2026  ·  Version 2.0

1. Agreement to Terms

By accessing or using StingLeads (stingleads.com) and any services provided by StingLeads LLC ("StingLeads," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use our services. We reserve the right to modify these Terms at any time. Continued use constitutes acceptance of modified Terms.

2. Description of Service

StingLeads provides lead generation and appointment booking services for home service professionals through (a) the stingleads.com website, (b) the StingLeads iOS application available on the Apple App Store, and (c) the StingLeads Android application available on Google Play. We contact homeowners on your behalf, qualify their service needs, and book free in-person quote appointments on behalf of our contractor clients. StingLeads acts as a marketing and scheduling intermediary only. We are not a party to any transaction between you and homeowners, and we do not provide home services ourselves.

The lead-handoff fee you pay through the platform is a fee for the introduction to a real-world, in-person service appointment at a homeowner's property. It is not a digital good, in-app currency, virtual credit, or any other digital item consumed within the app.

3. Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts. By using our services, you represent that you are a licensed and insured home service professional operating in compliance with all applicable local, state, and federal laws.

4. Account Registration

To use our services, you must create an account and provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use.

5. Lead Fees and Payments

  • StingLeads operates on a balance / lead-fee model. You add funds to your StingLeads balance, and each lead you choose to reveal deducts a lead fee from that balance. Lead fees pay for an introduction to a homeowner who has requested an in-person home-service quote at a real property; the fee is not for any digital good consumed within the app.
  • Funds in your balance never expire.
  • All payments are processed securely through Stripe, Inc. on the StingLeads website. The mobile apps do not process payments; card data is never handled in-app. We do not store payment card numbers.
  • All purchases are final and non-refundable except through our Lead Quality Protection program described below.
  • Pricing is subject to change. Existing balances are not affected by future price changes.
  • StingLeads does not sell digital currencies, in-app credits, NFTs, gift cards, or virtual goods. Apple In-App Purchase and Google Play Billing do not apply because every payment funds a real-world, in-person service handoff outside the app (Apple App Review Guideline 3.1.3(e) and Google Play Payments policy physical-services exemption).

5A. Saved Payment Methods and Automatic Charges

When you make a payment on stingleads.com, Stripe securely stores your card so it can be used for later charges. Stripe shows you this authorisation at the time of payment. We never receive or store your card number; we hold only a token that lets us request a charge through Stripe, together with the card brand, its last four digits and its expiry date so you can see which card is on file.

What we may charge it for. A stored card may be charged the standard lead fee for a lead that has been delivered to your account and that you have not opened. We may charge at or shortly before the time of the homeowner's scheduled appointment, and, if the lead was still never opened, at any time after it. This exists so that a booked visit you did not open in time is not simply lost. The fee is the same lead fee shown on your account, and it is charged once per lead.

Leads you never opened. A lead stays chargeable after its appointment date has passed. The lead was generated for you alone, at your own request, and the appointment was booked with the homeowner in your name, so the work was done whether or not you opened it. When we charge for one of these, the lead is opened in your account at the same moment, so you receive the homeowner's full details and can still contact them. The fee is the same standard lead fee, charged once per lead, and any balance you hold is used first exactly as described above. Lead Quality Protection in section 6 applies to these leads in full: if the lead is bad, report it and your credit is returned.

What we will not do. We do not charge a stored card for anything other than lead fees. We do not charge more than the lead fee that applies to your account. We do not charge for a lead you have already opened and paid for. We do not charge your card while you still hold credits: any balance you hold is used first, and your card is only charged for the shortfall. If your account is on a pay-per-close arrangement rather than per lead, we never charge your card per lead at all.

Lead Quality Protection applies in full. A lead charged automatically is covered by exactly the same protection described in section 6 and in our Refund Policy. An automatic charge never reduces your right to report a bad lead.

How to stop it. You can remove your saved card at any time from your account, or by emailing us. Before the card is removed we settle the leads already delivered to you that you have not opened: those leads are opened in your account and charged at your standard lead fee, exactly as described above, because once the card is gone we can no longer open them for you. Your account page tells you how many leads this is and what it will charge before you confirm, and you can cancel at that point and leave the card in place. Any balance you hold is used first. If that settlement charge does not go through, the card stays on file for that one purpose only, to collect for leads already delivered to you. While it is held that way it cannot be used for anything else: not a top up, not a new campaign, and not any lead you have not already received. It is removed as soon as those leads are settled, and in any case within 14 days. Once the removal is complete no further charge of any kind can be made. There is no notice period and no cancellation fee, the balance you already hold is not affected, and every lead you have already purchased stays yours. Removing the card also stops your campaigns and switches your weekly availability off, so no new leads are generated for you. If you would rather keep the card on file but switch automatic charging off, tell us and we will switch it off; that leaves your campaigns running.

A card on file is required to request new campaigns. Requesting a campaign commits us to contacting homeowners and booking appointments in your name before any payment is made, and the leads it produces are generated for you alone, so a card must be on file before a campaign is requested. If you remove your card, your account stays open, your balance remains yours to spend, and you keep full access to every lead you have already purchased. You simply will not be able to request a new campaign until a card is added again. You can add one back at any time and request campaigns immediately.

You will receive a receipt from Stripe for every charge, automatic or otherwise.

6. Lead Quality Protection

A "bad lead" is a lead with a genuine, verifiable defect: an invalid or disconnected phone number, a duplicate of a lead already delivered to you, a homeowner outside your designated service area, the wrong service (a service you do not provide), a homeowner who canceled before the appointment, or a wrong address supplied with the lead. You may report a bad lead through your dashboard or app, attaching a photo where one is possible, such as a screenshot of your messages with the homeowner or a picture of the property. Report it as soon as you can, ideally within 24 hours of the appointment. We review every report we receive, including later ones, though the sooner you report the easier the problem is to verify. Our team will review the report and, if valid, issue a credit back to your account or a replacement lead at our sole discretion. Any lead that does not have one of these defects is a valid lead that you are responsible for working and closing, and is not eligible for a credit back or a replacement. Resolutions are limited to a credit back to your account or a replacement lead; we do not issue cash back to your card or original payment method.

7. SMS Messaging Terms

StingLeads sends SMS text messages to homeowners as part of its service. By using our platform, you acknowledge that SMS messages will be sent on your behalf. You agree that you will not contact homeowners outside the StingLeads platform in ways that violate the Telephone Consumer Protection Act (TCPA) or any applicable regulations. For full SMS terms, see our SMS Terms & Conditions.

8. No Guarantee of Results

StingLeads makes no guarantee regarding the number of appointments, the quality of any individual lead beyond our stated qualification process, the conversion rate of appointments to paying jobs, or the revenue you will generate. Lead generation results vary by market, service type, season, pricing, and many factors outside our control. Past performance is not indicative of future results.

9. Independent Contractor Relationship

You are an independent contractor, not an employee, agent, partner, or joint venturer of StingLeads. You are solely responsible for your own business operations, licensing, insurance, taxes, compliance, and any services you provide to homeowners.

10. Acceptable Use and Use of Homeowner Data

Homeowner contact information you obtain through StingLeads is provided to you for the single purpose of fulfilling the requested in-person quote and the resulting job, if any. You may not:

  • Use our services for any unlawful, fraudulent, or deceptive purpose.
  • Misrepresent your identity, credentials, licensing, or insurance status.
  • Attempt to gain unauthorized access to our systems or other users' accounts.
  • Resell, redistribute, sublicense, repackage, or upload to any third-party CRM, marketing platform, or data broker any homeowner contact information obtained through StingLeads.
  • Contact homeowners through any channel for any purpose other than the requested in-person quote and the directly resulting job. In particular, you may not place TCPA-regulated marketing calls or SMS, nor send marketing email, to a homeowner whose contact details you obtained through StingLeads, unless you obtain a separate, independent prior express written consent.
  • Harass, threaten, stalk, intimidate, or abuse any homeowner contacted through our platform, or use the data to surveil, locate, or track any individual.
  • Re-engage or attempt to re-contact a homeowner who has texted STOP, opted out via stingleads.com/do-not-sell, or whom we have flagged as opted-out in your dashboard.
  • Use any robotic, automated, scraping, or extraction means to copy lead data out of the StingLeads service.
  • Interfere with or disrupt our platform or servers.

Violation of this section is grounds for immediate suspension or termination, forfeiture of remaining balance, and may expose you to civil and statutory penalties under the TCPA, CCPA, TX TDPSA, FTC Act, and analogous state laws.

10A. User Content and Photos

If you upload photos, notes, or other content to your jobs ("User Content"), you grant StingLeads a non-exclusive, worldwide license to host and display that content within your account for as long as you keep it. You retain ownership. You represent that User Content does not contain any person's face, license plate, or other identifying detail without that person's consent, and does not contain unlawful, infringing, harassing, threatening, defamatory, sexually explicit, or otherwise objectionable material. We may remove User Content that violates this policy and may suspend accounts after repeat violations. To report objectionable content, email ops@stingleads.com; we respond within 24 hours and will remove confirmed violations.

11. Intellectual Property

All content, trademarks, logos, software, and intellectual property on stingleads.com are owned by StingLeads LLC. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

12. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that our services will be uninterrupted, error-free, secure, or that any defects will be corrected. No advice or information obtained from us creates any warranty not expressly stated herein.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STINGLEADS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES.

Our total aggregate liability for any claims arising from or related to these Terms or our services shall not exceed the total amount you paid to StingLeads in the twelve (12) months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless StingLeads LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your interactions with homeowners; (e) any services you provide to homeowners; or (f) any content or information you provide to us.

15. Dispute Resolution & Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Sheridan, Wyoming, or remotely at the arbitrator's discretion. The arbitrator's decision shall be final and binding. YOU AGREE THAT YOU MAY BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction.

16. Force Majeure

StingLeads shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, telecommunications failures, power outages, carrier restrictions, or third-party service interruptions.

17. Termination and Account Deletion

We may suspend or terminate your account at any time, with or without cause, with or without notice, if we believe you have violated these Terms. You may close your account at any time:

Upon termination or deletion: (a) your right to use our services immediately ceases; (b) any remaining balance is non-refundable; (c) your account profile and your saved homeowner PII are permanently deleted within 30 days; (d) financial records required by US tax law are retained in anonymised form for 7 years; (e) provisions that by their nature should survive termination shall survive, including indemnification, limitation of liability, and dispute resolution.

17A. App Stores

If you obtained the StingLeads mobile app from the Apple App Store or Google Play, you acknowledge that these Terms are between you and StingLeads, and not with Apple Inc. or Google LLC. Apple and Google are not responsible for the app or its content; their standard end-user license agreements apply concurrently with these Terms to the extent required by their respective developer programs. Apple Inc. and Google LLC are third-party beneficiaries of these Terms with the right to enforce them against you.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and SMS Terms, constitute the entire agreement between you and StingLeads regarding your use of our services and supersede all prior agreements, representations, and understandings.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.

21. Contact

Email: ops@stingleads.com

StingLeads LLC
30 N. Gould St, Suite R
Sheridan, WY 82801