Credit and Replacement Policy

Last Updated: July 16, 2026

1. Overview

Sting Leads LLC is committed to delivering high-quality, qualified leads. When a lead has a genuine quality issue, we make it right with a credit back to your account or a replacement lead. We do not send cash back to your original payment method.

2. Bad Leads (eligible for a credit back or replacement)

A lead is a "bad lead" only when it has a genuine, verifiable defect. You may report it for a credit back or a replacement lead if:

  • The lead contains an invalid or disconnected phone number
  • The lead is a duplicate of a lead already delivered to you
  • The homeowner is located outside your designated service area
  • The homeowner needs a service you do not provide
  • The homeowner canceled before the appointment
  • The address supplied with the lead is wrong

3. Good Leads (not eligible)

Any lead that does not have one of the defects listed in section 2 is a valid lead. Valid leads are not eligible for a credit back or a replacement. Working and closing them is your responsibility.

Chargebacks and payment disputes. Because leads are delivered digitally and immediately, any payment dispute or chargeback filed after leads have been revealed will be contested using our records of delivery (the leads you accessed, timestamps, your account activity, and your acceptance of these terms at signup). Filing a chargeback for leads you have already received is a breach of these terms and will result in immediate termination of your account.

4. Reporting a Lead

  • Report the lead through your dashboard or the app as soon as you can, ideally within 24 hours of the appointment. We review every report we receive, including later ones, though the sooner you report the easier the problem is to verify
  • Include the reason it qualifies (see section 2)
  • Attach a photo where one is possible: a screenshot of your messages with the homeowner, or a picture of the property. It is what lets us settle a report the same day. A disconnected number and a duplicate cannot be photographed, so no photo is needed for those
  • Our team reviews the report and, if valid, issues a credit back to your account or a replacement lead at StingLeads' discretion

5. Credit Packages

Purchased credits do not expire and remain in your account to use at any time. Credits are used to receive leads and are not returnable for cash.

5A. Automatically charged leads

If you have a card saved with us, a lead delivered to your account and left unopened may be charged and opened automatically at or shortly before the homeowner's appointment time, so the visit is not lost. This is described in full in section 5A of our Terms of Service.

Any credits you already hold are used before your card is charged, so you are never charged for a lead your existing balance covers. These leads are covered by this Refund Policy in exactly the same way as any other lead. If an automatically charged lead is a bad lead under section 2, report it as normal and it is credited back on the same terms. Being charged automatically never limits your right to report a lead.

You can remove your saved card at any time from your account. Before it is removed we settle the leads already delivered to you and left unopened: they are opened in your account and charged at your standard lead fee, since after the card is gone we can no longer open them for you. You are shown how many leads this is and what it will charge, and asked to confirm, before anything happens. Any credits you hold are used first. Those leads are covered by this Refund Policy in exactly the same way as any other lead, so if one of them is a bad lead under section 2, report it and it is credited back on the same terms. After the removal is complete, no further charge can be made. Your balance and every lead you have already purchased remain yours. A card on file is required to request new campaigns, so you would need to add one back before starting another.

6. Chargebacks

We strongly encourage you to report any lead issue to us first (see section 4) before initiating a chargeback or payment dispute with your bank or card company. Filing a chargeback without first reporting the issue may result in suspension of your account. We are committed to resolving any genuine issue promptly and fairly.

7. Payments and the Mobile App

Payments are made on the StingLeads website only. The iOS and Android apps do not sell credits or process payments in-app; to add credits, sign in to your dashboard at stingleads.com. Lead reports can be submitted from the app or the website and follow the same process described above (sections 2-5).

8. Contact

Sting Leads LLC
Email: ops@stingleads.com
Website: stingleads.com